Frequently Ask Questions

Find answers to the most common questions.

{question} Q.1. What is BNF Express?{/question}
{answer} A. BNF Express is an Artificial Intelligence-powered booking platform designed to allow users to easily inquire and place orders 24/7.{/answer} 

{question}Q.2. How can I make a booking?{/question}
{answer} A. On the Home page, select the ticket type and route you want to book, then proceed to make a booking through chat.{/answer} 

{question}Q.3. Where can I view my bookings?{/question}
{answer} A. You can view your bookings by going to the Menu Bar and selecting “My Booking”.{/answer} 

{question}Q.4. What is the office opening hours?{/question}
{answer} A. We are open every day from Monday to Sunday, from 9:00 AM to 5:00 PM, with no holidays.{/answer} 

{question}Q.5. What is the booking process?{/question}
{answer} A. Once we receive your booking with full payment, we will proceed with ticket booking. An initial confirmation email will be sent within 24 hours. After the ticket is issued, a complete email with the attached ticket will be sent.{/answer} 

{question}Q.6. Why haven't I received my initial email immediately after payment?{/question}
{answer} A. All bookings are reviewed before processing, so it may take some time, but not more than 24 hours.{/answer} 

{question}Q.7. Why are some dates unavailable for booking?{/question}
{answer} A. Some airlines do not operate on certain dates, such as during Myanmar New Year holiday periods.{/answer} 

{question}Q.8. Can I ask questions unrelated to travel?{/question}
{answer} A. We are unable to provide support for questions that are not related to travel services.{/answer} 

{question}Q.9. How many days in advance can I make a booking on the BNF Express mini app before my travel date?{/question} 

{answer} A. On the BNF Express mini app, bookings can only be made at least 2 days before the travel date.{/answer} 

{question}Q.10. Can I cancel or get a refund?{/question}
{answer}A. Normally, bookings cannot be cancelled or refunded because payment is sent to the airline immediately. However, some airlines may allow changes or cancellations with applicable fees. Requests must be submitted via email. Refunds, if approved, will be issued as Credit Code or via the original payment method.{/answer} 

{question}Q.11. Can I change the date (or) cancel and refund after the tickets have been issued?{/question} 

{answer} A. It depends on the terms and conditions specified on the airline’s ticket. For more information, please contact to BNF Express ph. no 09420077655.{/answer} 

{question}Q.12. What are the age limits for child and infant?{/question} 

{answer} A. Children from the age of two to under twelve years of age are defined as children, and those under two years of age are defined as infant.{/answer} 

{question}Q.13. How can I know if my flight is canceled or rescheduled?{/question} 

{answer} A. You can receive email from airline and they will contact by phone call also.{/answer} 

{question}Q.14. How can I contact BNF Express Team?{/question} 

{answer} A. You can call to telephone number no 09420077655 and you can send email to [email protected].{/answer}